Listed below are the questions most frequently asked by customers. Please check here to see if there is an answer to your query, but if not then please Contact Us.
Booking online on banskoskipacks.com is absolutely secure. Your credit card data is encrypted through SSL (Secure Socket Layers) and will stay strictly confidential.
Our main office is based in town of Samokov with the following postal address: Bulgaria, Samokov 2000, 35 Turgovska str, Balkan PMS Travel ltd, In the winter in Bansko our main rep is available 7 days per week/ 24 hours per day/ His name is Toshko Blagoev and he can be contacted at following number +359/888559594
Deposit: 10 % percent of the services will be charged on the day of booking and is NOT refundable.
- PayPal payments are subject of 100% prepayment and are non refundable.
- Taxes: VAT is included. Service charge is included. City/tourist tax is included.
- If cancelled up to 3 days before arrival, no additional fees will be charged.
- If cancelled later or in case of no show the full amount of the services has to be charged.
You must book no later than 7 days before your arrival in Bansko - we regret we cannot take orders later than this. You can book as early as you like, although there is usually a period between the end of one season and the release of prices for the next season where we probably won;t be able to take your order, but the website will tell you about this at the time.
Balkan PMS Travel Ltd do store your email address and postal address for order processing and invoicing purposes. We don't store your card details once you paid the deposit . You will receive payment confirmation for the deposit you have paid and copy of the receipt. There is no link between this data and your credit/debit card details for future transactions.
All complaint should be taken directly to your Balkan PMS Travel rep immediately where it will be dealt with as quickly as possible.
You will have to pay the full price of a new to replace them; this can be claimed back on your holiday insurance.
There is a ski depot to store you skis when you have finished each day next to the dondola bottom station, and you will be given back the same skis the next morning.
The lift system operates from 8:30am till 4:30pm each day.
The ski depot will open each every morning at 8.30 am, and close at 5pm every afternoon.
Skiing lessons start at 10am to 12pm each morning and then from 1pm to 3pm each afternoon. 4 hours a day. Snowboarding lessons start at 10am to 12pm each morning. 2 hours a day.
Children up to the age of 5 years old should go into the kindergarten, where they will receive special instruction. From 7 years to 12 they are classed as a child and go into classes of their ability. No children under the age of 12 years are allowed to take part in the snowboard classes. NB; the kindergarten can not be pre booked.
Private lessons can be booked with us directly just ask your rep and they will organize it for you.
We at Balkan PMS Travel are there for you 24 hours a day should you need us for anything
You can pay for everything when you arrive and met you Balkan PMS Travel rep, but we can only take cash in euro.
On arrival, you will be meeting one of our Balkan PMS Travel reps with all your ski packs and lift passes that you have booked with us.